{"id":7582,"date":"2024-05-03T05:00:43","date_gmt":"2024-05-03T12:00:43","guid":{"rendered":"https:\/\/projectoutlier.com\/?p=7582"},"modified":"2026-04-21T12:36:28","modified_gmt":"2026-04-21T19:36:28","slug":"diagnosed-issues-derailing-clients-coupa-implementation-and-advised-on-a-better-path-forward","status":"publish","type":"post","link":"https:\/\/projectoutlier.com\/?p=7582","title":{"rendered":"Diagnosed Issues Derailing Our Client&#8217;s Coupa Implementation and Advised on a Better Path Forward"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"7582\" class=\"elementor elementor-7582\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-170d45c5 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-parent\" data-id=\"170d45c5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2ea9ee3a elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"2ea9ee3a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-112025c7 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-parent\" data-id=\"112025c7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-63979445 elementor-widget elementor-widget-text-editor\" data-id=\"63979445\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>Diagnosed Issues Derailing Our Client&#8217;s Coupa Implementation and Advised on a Better Path Forward<\/h2><p><span data-contrast=\"auto\">Our client lacked centralized procurement processes and tools to support its complex organization structure, which consisted of a parent company and 25+ subsidiaries. As such, procurement was a major pain point, and there was a critical need for a system that would centralize and optimize procurement processes.<\/span><\/p><p><span data-contrast=\"auto\">To address these challenges, our client\u00a0kicked off a\u00a0two-phased\u00a0project in August 2020. The first phase\u00a0intended to\u00a0implement Coupa P2P and integrate it\u00a0with the existing\u00a0NetSuite\u00a0ERP.\u00a0The second phase aimed\u00a0to integrate\u00a0Coupa P2P with\u00a0SAP, which was to\u00a0ultimately replace NetSuite as the organization\u2019s\u00a0future state ERP.\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">Phase one was targeted to go-live January 1, 2021 and phase two was targeted to go-live on October 1, 2021. Roughly eight weeks before the phase one go-live, it was clear that the project was significantly off track and the January 1, 2021 go-live was not going to happen.<\/span><\/p><h3 style=\"text-align: left;\"><span style=\"color: #ffaf00;\">What<\/span> We Did<\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-596a7889 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-parent\" data-id=\"596a7889\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5be59c18 wpr-advanced-accordion-icon-side-box elementor-widget elementor-widget-wpr-advanced-accordion\" data-id=\"5be59c18\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;active_item&quot;:1}\" data-widget_type=\"wpr-advanced-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n            <div class=\"wpr-advanced-accordion\" data-accordion-type=\"toggle\" data-active-index=\"1\" data-accordion-trigger=\"click\" data-interaction-speed=\"0.4\">\n\n\t\t\t\n                \n\t\t\t\t\t<div class=\"wpr-accordion-item-wrap\">\n\t\t\t\t\t\t<button class=\"wpr-acc-button\">\n\t\t\t\t\t\t\t<span class=\"wpr-acc-item-title\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"wpr-acc-icon-box\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"wpr-title-icon\">\n\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-check-square\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M400 32H48C21.49 32 0 53.49 0 80v352c0 26.51 21.49 48 48 48h352c26.51 0 48-21.49 48-48V80c0-26.51-21.49-48-48-48zm0 400H48V80h352v352zm-35.864-241.724L191.547 361.48c-4.705 4.667-12.303 4.637-16.97-.068l-90.781-91.516c-4.667-4.705-4.637-12.303.069-16.971l22.719-22.536c4.705-4.667 12.303-4.637 16.97.069l59.792 60.277 141.352-140.216c4.705-4.667 12.303-4.637 16.97.068l22.536 22.718c4.667 4.706 4.637 12.304-.068 16.971z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<span class=\"wpr-acc-title-text\">Conducted a Product Deep Dive<\/span>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"wpr-toggle-icon wpr-ti-close\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t<span class=\"wpr-toggle-icon wpr-ti-open\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\n\t\t\t\t\t\t<div class=\"wpr-acc-panel\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"wpr-acc-panel-content\"><ul><li><span style=\"color: #000000;\">We conducted a project deep dive to understand what was going on. In doing so, we reviewed the system implementer\u2019s statements of work to confirm key deliverables, timelines, resourcing, and fee structure. We also analyzed project spend to date. We determined that resources from the vendor lacked the necessary experience in several key roles including project management, business analysis, and solution architecture to effectively lead the project team through the implementation.<\/span><\/li><li><span style=\"color: #000000;\">Moreover, we discovered that the Coupa SI had been planning to integrate the system with NetSuite, meanwhile the organization was actively implementing a new ERP (SAP) which was to go live in just a few months. This meant that significant re-work would need to be done to integrate Coupa with SAP once the new ERP was live.<\/span><\/li><li><span style=\"color: #000000;\">In short, the Coupa SI was not leading the client through the implementation in a strategic and effective manner.<\/span><\/li><\/ul><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n                    <\/div>\n\n                \n\t\t\t\t\t<div class=\"wpr-accordion-item-wrap\">\n\t\t\t\t\t\t<button class=\"wpr-acc-button\">\n\t\t\t\t\t\t\t<span class=\"wpr-acc-item-title\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"wpr-acc-icon-box\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"wpr-title-icon\">\n\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-check-square\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M400 32H48C21.49 32 0 53.49 0 80v352c0 26.51 21.49 48 48 48h352c26.51 0 48-21.49 48-48V80c0-26.51-21.49-48-48-48zm0 400H48V80h352v352zm-35.864-241.724L191.547 361.48c-4.705 4.667-12.303 4.637-16.97-.068l-90.781-91.516c-4.667-4.705-4.637-12.303.069-16.971l22.719-22.536c4.705-4.667 12.303-4.637 16.97.069l59.792 60.277 141.352-140.216c4.705-4.667 12.303-4.637 16.97.068l22.536 22.718c4.667 4.706 4.637 12.304-.068 16.971z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<span class=\"wpr-acc-title-text\">Presented Our Recommendations<\/span>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"wpr-toggle-icon wpr-ti-close\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t<span class=\"wpr-toggle-icon wpr-ti-open\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\n\t\t\t\t\t\t<div class=\"wpr-acc-panel\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"wpr-acc-panel-content\"><ul><li><span style=\"color: #000000;\">Once the vendor\u2019s shortcomings were uncovered, we rapidly built a business case to change course. We recommended that our client offboard the existing Coupa SI and collaborated with the client and SAP implementation team to make a decision to pivot the approach to integrate with the new ERP. As a result, the vendor was offboarded, the project was re-scoped, and the go-live date was pushed to accommodate the new approach. When it came time to hire a new system implementation vendor, we helped to architect and execute the process whereby the new vendor was chosen.<\/span><\/li><\/ul><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n                    <\/div>\n\n                \n\t\t\t\t\t<div class=\"wpr-accordion-item-wrap\">\n\t\t\t\t\t\t<button class=\"wpr-acc-button\">\n\t\t\t\t\t\t\t<span class=\"wpr-acc-item-title\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"wpr-acc-icon-box\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"wpr-title-icon\">\n\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-check-square\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M400 32H48C21.49 32 0 53.49 0 80v352c0 26.51 21.49 48 48 48h352c26.51 0 48-21.49 48-48V80c0-26.51-21.49-48-48-48zm0 400H48V80h352v352zm-35.864-241.724L191.547 361.48c-4.705 4.667-12.303 4.637-16.97-.068l-90.781-91.516c-4.667-4.705-4.637-12.303.069-16.971l22.719-22.536c4.705-4.667 12.303-4.637 16.97.069l59.792 60.277 141.352-140.216c4.705-4.667 12.303-4.637 16.97.068l22.536 22.718c4.667 4.706 4.637 12.304-.068 16.971z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<span class=\"wpr-acc-title-text\">Shepherded the Completion of Our Recommendations<\/span>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"wpr-toggle-icon wpr-ti-close\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t<span class=\"wpr-toggle-icon wpr-ti-open\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\n\t\t\t\t\t\t<div class=\"wpr-acc-panel\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"wpr-acc-panel-content\"><ul><li><span style=\"color: #000000;\">We partnered with the finance team leader to build a supplier assessment questionnaire that was utilized to assess multiple vendors being considered. Additionally, we actively aided in the negotiation and contracting process to select the new system implementation vendor. Lastly, we helped the new vendor acclimate to the project and what had been accomplished to date. After the new vendor re-kicked off the project, they were able to deliver the full scope just six months thereafter.<\/span><\/li><\/ul><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n                    <\/div>\n\n                            <\/div>\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ca6696f e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-parent\" data-id=\"ca6696f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a7e3e12 elementor-widget elementor-widget-text-editor\" data-id=\"a7e3e12\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2 class=\"separator_off\" style=\"text-align: center;\">Client Results<\/h2><p class=\"subtitle \" style=\"text-align: center;\">As a result of our intervention, the client successfully implemented the Coupa P2P system, aligning it with their new ERP, and achieved cost savings by avoiding redundant integration work. Post re-kickoff, the project was completed within just six months, restoring stakeholder confidence in IT.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Diagnosed Issues Derailing Our Client&#8217;s Coupa Implementation and Advised on a Better Path Forward Our client lacked centralized procurement processes and tools to support its complex organization structure, which consisted of a parent company and 25+ subsidiaries. As such, procurement was a major pain point, and there was a critical need for a system that would centralize and optimize procurement processes. To address these challenges, our client\u00a0kicked off a\u00a0two-phased\u00a0project in[&hellip;]<\/p>\n","protected":false},"author":16,"featured_media":9476,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[82,161,145,143],"tags":[],"class_list":["post-7582","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-studies","category-enterprise-it-case-studies","category-implementation-planning-case-studies","category-it-strategy-case-studies"],"acf":[],"jetpack_featured_media_url":"https:\/\/projectoutlier.com\/wp-content\/uploads\/2024\/05\/two-diverse-post_47262501.jpg","rttpg_featured_image_url":{"full":["https:\/\/projectoutlier.com\/wp-content\/uploads\/2024\/05\/two-diverse-post_47262501.jpg",2000,1230,false],"landscape":["https:\/\/projectoutlier.com\/wp-content\/uploads\/2024\/05\/two-diverse-post_47262501.jpg",2000,1230,false],"portraits":["https:\/\/projectoutlier.com\/wp-content\/uploads\/2024\/05\/two-diverse-post_47262501.jpg",2000,1230,false],"thumbnail":["https:\/\/projectoutlier.com\/wp-content\/uploads\/2024\/05\/two-diverse-post_47262501-150x150.jpg",150,150,true],"medium":["https:\/\/projectoutlier.com\/wp-content\/uploads\/2024\/05\/two-diverse-post_47262501-300x185.jpg",300,185,true],"large":["https:\/\/projectoutlier.com\/wp-content\/uploads\/2024\/05\/two-diverse-post_47262501-1024x630.jpg",847,521,true],"1536x1536":["https:\/\/projectoutlier.com\/wp-content\/uploads\/2024\/05\/two-diverse-post_47262501-1536x945.jpg",1536,945,true],"2048x2048":["https:\/\/projectoutlier.com\/wp-content\/uploads\/2024\/05\/two-diverse-post_47262501.jpg",2000,1230,false],"cspt-img-800x770":["https:\/\/projectoutlier.com\/wp-content\/uploads\/2024\/05\/two-diverse-post_47262501-800x770.jpg",800,770,true],"cspt-img-600x800":["https:\/\/projectoutlier.com\/wp-content\/uploads\/2024\/05\/two-diverse-post_47262501-600x800.jpg",600,800,true],"cspt-img-1030x570":["https:\/\/projectoutlier.com\/wp-content\/uploads\/2024\/05\/two-diverse-post_47262501-1030x570.jpg",1030,570,true],"cspt-img-600x700":["https:\/\/projectoutlier.com\/wp-content\/uploads\/2024\/05\/two-diverse-post_47262501-600x700.jpg",600,700,true],"cspt-img-770x635":["https:\/\/projectoutlier.com\/wp-content\/uploads\/2024\/05\/two-diverse-post_47262501-770x635.jpg",770,635,true],"cspt-img-770x500":["https:\/\/projectoutlier.com\/wp-content\/uploads\/2024\/05\/two-diverse-post_47262501-770x500.jpg",770,500,true],"cspt-img-770x9999":["https:\/\/projectoutlier.com\/wp-content\/uploads\/2024\/05\/two-diverse-post_47262501-770x474.jpg",770,474,true],"cspt-img-770x770":["https:\/\/projectoutlier.com\/wp-content\/uploads\/2024\/05\/two-diverse-post_47262501-770x770.jpg",770,770,true],"cspt-img-300x300":["https:\/\/projectoutlier.com\/wp-content\/uploads\/2024\/05\/two-diverse-post_47262501-300x300.jpg",300,300,true],"cspt-img-1200x600":["https:\/\/projectoutlier.com\/wp-content\/uploads\/2024\/05\/two-diverse-post_47262501-1200x600.jpg",1200,600,true],"cspt-img-770x400":["https:\/\/projectoutlier.com\/wp-content\/uploads\/2024\/05\/two-diverse-post_47262501-770x400.jpg",770,400,true],"cspt-img-590x550":["https:\/\/projectoutlier.com\/wp-content\/uploads\/2024\/05\/two-diverse-post_47262501-590x550.jpg",590,550,true],"cspt-img-800x256":["https:\/\/projectoutlier.com\/wp-content\/uploads\/2024\/05\/two-diverse-post_47262501-800x256.jpg",800,256,true],"cspt-img-720x540":["https:\/\/projectoutlier.com\/wp-content\/uploads\/2024\/05\/two-diverse-post_47262501-720x540.jpg",720,540,true],"cspt-img-560x350":["https:\/\/projectoutlier.com\/wp-content\/uploads\/2024\/05\/two-diverse-post_47262501-560x350.jpg",560,350,true],"cspt-img-800x670":["https:\/\/projectoutlier.com\/wp-content\/uploads\/2024\/05\/two-diverse-post_47262501-800x670.jpg",800,670,true],"cspt-img-750x950":["https:\/\/projectoutlier.com\/wp-content\/uploads\/2024\/05\/two-diverse-post_47262501-750x950.jpg",750,950,true],"cspt-img-660x480":["https:\/\/projectoutlier.com\/wp-content\/uploads\/2024\/05\/two-diverse-post_47262501-660x480.jpg",660,480,true]},"rttpg_author":{"display_name":"Abby Grable","author_link":"https:\/\/projectoutlier.com\/author\/abby-grable"},"rttpg_comment":0,"rttpg_category":"<a href=\"https:\/\/projectoutlier.com\/?cat=82\" rel=\"category\">Case Studies<\/a> <a href=\"https:\/\/projectoutlier.com\/?cat=161\" rel=\"category\">Enterprise IT<\/a> <a href=\"https:\/\/projectoutlier.com\/?cat=145\" rel=\"category\">Implementation Planning<\/a> <a href=\"https:\/\/projectoutlier.com\/?cat=143\" rel=\"category\">IT Strategy<\/a>","rttpg_excerpt":"Diagnosed Issues Derailing Our Client&#8217;s Coupa Implementation and Advised on a Better Path Forward Our client lacked centralized procurement processes and tools to support its complex organization structure, which consisted of a parent company and 25+ subsidiaries. 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