Remediated Patient Relationship Management System

A commercial pharmaceutical’s Patient Relationship Management (PRM) system was unreliable and required manual data tracking, causing many inefficiencies. Moreover, inconsistent data reporting due to the absence of a central source of truth exacerbated the problem.

Through remediation efforts, PrO streamlined processes, scaled the critical system and enhanced system reliability for smoother operations.

What We Did

Strategic Approach

We adopted a strategic approach, meticulously defining business processes to pinpoint technical solutions. A series of extensive implementations were undertaken to rectify the system’s shortcomings on a large scale. Efforts were made to refine the platform, ensuring enhanced usability for all stakeholders involved.

Structured Framework

A structured framework of bi-weekly system releases was established, which facilitated the seamless integration of continuous improvements and enhancements into the system. Our concerted efforts elevated performance, user experience and cultivated a culture of continuous innovation and refinement, resonating with lasting impact.

Successfully Launched New Product

As a result, the enhanced system enabled a successful new product launch. Due to the enhanced confidence in the revised platform, system use expanded beyond PT SVCs to include the field team. Lastly, the system effectively escalated, approved, and delivered an urgent product shipment within a remarkably short timeframe, measured in hours rather than days.