Congratulations! Your platform is live. Now what?
When implementing new systems, go-live is often seen as the ultimate goal; however, it is just the beginning!
Post-go live support is critical to ensuring the system meets the needs of the business.
To start, you’ll need to roll out a maintenance and enhancements process to continuously improve the system.
We will help maximize your technology investment
Maintain and enhance technology to fuel ever-evolving business needs
To maximize your technology investments, it’s important to effectively support, maintain, and iteratively enhance platforms to fuel ever-evolving business needs. We help your team prepare stakeholders to adopt new technology and then work with them to establish and improve end-user focused operational support capabilities.
We often help clients:
When you engage us to help maintain and enhance your most important technology solutions, you can expect to realize several benefits:
Our Approach
We start where you are, collaborate with you to understand where you want to be, then design and implement the changes to get you where you want to be.
1. Evaluate current operational maturity
We will gather information regarding your current processes and will interview stakeholders, as needed, to identify current state process steps, pain points, opportunities for improvement, current state process maturity, and desired future state process maturity.
2. Determine highest value enhancements
We will pinpoint opportunities for improvement across process, technology, and people and will focus on the two to three most critical enhancements that will help achieve the desired future state process maturity.
3. Implement selected/prioritized enhancements
We will implement the selected improvements and will conduct the necessary change management work to acquaint affected stakeholders with the future state process.
4. Re-evaluate operational maturity
Once the improvements are implemented, we will re-evaluate the affected process to ensure the desired operational maturity was attained. If additional improvements are needed, we will repeat steps 2-4 until your goals are achieved.
Recent Continuous Improvement Projects
August 30, 2024
A commercial biotech client had recently implemented Veeva Quality Management System (Veeva QMS) and Veeva QualityDocs to transform the Quality [...]
August 15, 2024
A global health sciences organization had recently onboarded a newly acquired brand onto their Veeva QualityDocs platform. To ensure the [...]
August 1, 2024
A commercial pharmaceutical client was struggling to manage change in their IT ecosystem due to a lack of a centralized [...]